At Seventh Love, we are committed to providing our customers with high-quality products and a reliable shopping experience.

Due to the intimate nature of our products, hygiene and safety are our top priorities. To ensure that all customers receive products that meet our hygiene standards, most intimate products are not eligible for returns or exchanges.

If you experience any issues with your order, including receiving a defective, damaged, or incorrect item, please contact our customer support team. We will carefully review your request and provide appropriate assistance.

Returns & Exchanges

Due to the nature of our intimate products, we generally do not accept returns or exchanges for personal reasons.

All requests are reviewed on a case-by-case basis. If there is an issue with your order, please contact our customer support team, and we will do our best to assist you.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact our customer support team within 7 days of receiving your order.

To help us review your request, please provide:

• Your order number;
• A description of the issue;
• Relevant photos or videos if applicable.

After reviewing your request, we will provide an appropriate solution based on the specific situation, which may include a replacement, refund, or other assistance.

Sizing Concerns

We recommend reviewing our Size Guide carefully before placing your order to help you select the most suitable size.

If you have any concerns regarding sizing, please contact our customer support team. We will do our best to provide guidance and assistance based on your situation.

How to Request Assistance

If you need assistance with your order, please contact us within 7 days after receiving your package.

Please include your order number and details about your request so that our team can assist you more efficiently.

Please do not send any items back without contacting us first. Unauthorized returns may not be accepted or processed.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Contact Us

If you have any questions regarding your order, products, or our Return & Refund Policy, please contact our customer support team:

Live Chat: Available on our website
Email: service@seventhloves.com

We will be happy to assist you.